We help people create a better world.
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Executive
Summary
iWishUX is an Experience Agency. We imagine people enjoying life to be the focal point of existence. We help people enjoy life through UX Research & Design. Within different industries, depths of engagement, and scopes (end-to-end or as segments of the design thinking process), our ad-hoc team seeks to help. We start with a consultation to understand your needs, explain and example how we think we can help (sometimes verbal, sometimes visual), deliberate on an SOW, then we get to work.
For us to get to work, you need to be a decision maker. You have budget making power or can inform someone who does. You have a problem or something to explore. You are willing to say “ I wish insert your problem” because “insert your reason” (it makes alignment and understanding your perceived needs a little easier).
- You get flexible bandwith of talented researchers and designers
- A different, fresh perspective
- A better world
Contact us
SOW
Project Name
Create a better world where thoughtfulness, empathy, and meticulous excellence are abundant.
Description
iWishUX helps people wish for and make a better world by using UX Research and Interaction Design. We work on projects across industries and form (digital, conceptual, physical) as we have an adhoc team of talented individuals who know that process delivers results. People may need end-to-end help or specific segment help and at different scopes of engagement (like only research, or only strategy documentation, a little prototyping, or a lot of design, etc.).
Problem
People are missing the big picture. Quality of life is not improving despite technological advancements (Social Progress Index NewYorkTimes, September 2020), and the focal points of living (such as people, earth, love, and fulfillment) are becoming blurry.
Project Objective
- Research a better world through Experience Research / UX Research.
- Design a better world through Interaction Design, Service Design, and
Experience Design/UX Design.
- Advise, Consult to, and Teach others the value of empathy, diversity, how to
approach problems, and design thinking towards a better world.
- Elucidate design processes so more people can thoughtfully design a better
world.
- Explore new ideas and prototype a better world.
- Conserve resources over time for designing a better world by expending more attentive energy upfront.
Deliverables
It depends on your wishes! It could be running a design sprint or running research or designing an experience or interaction that occurs via digital (like an app), physical (like a product), service (like attending a restaurant), process (like how a team accomplishes something), or graphics (like the things one looks at)!
Talk to us about your needs (design involves relationships), we’re not going to write an exhaustive list here! We can talk about how we would help and find some examples we can reference!! (aka previous work by request)
Click Green for a list of
Common Design Deliverables
Approach
We use a consultative method to understanding problems so when designing a better world, people are careful with what they wish for (meaning we ask pointed questions instead of blindly designing, or being “aesthetic-first”) .
Project Process
Business need leads to...
SOW, Kickoff, Stakeholder Interviews, Feasibility Study
Empathy & Mindfulness leads to...
Stakeholder & Empathy Diagrams, List of possible constraints
Verify Conditions leads to...
Assumptions List, Inventorying
Research & Synthesis leads to...
Research Plan, Research Artifacts, Findings Documentation
Vision Ideation leads to...
Storyboards, Concept Diagramming
Plan leads to...
Prototyping Schedule, Refined Roadmap Prototype leads to...
Task Flows, Service Blueprint, System Diagrams, Wireflows, Style Tiles, High Fidelity Screen Mockups, Fabricated Prototypes
Test & Measure leads to...
Experiment Design, Metrics
Our work is iterative. The aforementioned is a scattered, very high level (think top of empire state building looking down) overview. Basically we follow the design thinking process but pay special attention to empathy, experience, and usability before thinking about form or aesthetic.
Assumptions
you...
-
also seek to design a better world.
- accept and respect there are many perspectives on what a better world
entails, and your intentions are transparent.
- have the resources and commitment for us to help you do it as you know granting wishes isn’t cheap.
- are comfortable with balancing research with design execution.
- are comfortable with creating a plan, even if through iterations, we deviate.
- agree that even in a crisis, it’s necessary to remain calm and devise a plan.
- won’t write us off as wishful thinkers because you know we have the skills, passion, and savviness to resourcefully execute.
- live vicariously through one another’s successes and celebrate life.
- will spread the word when we deliver and provide feedback necessary to help us continue.
Period of Performance
TBD We usually conduct our research in 4-6 week cycles. Designs vary. We do short projects, long term projects, segments of the design process, and end-to-end design.
Team
As an adhoc team, we’ve got a diversity of skillsets + interests, and we’re many.
We assemble when we learn of a project. We refernce philosphies by Nielsen Norman and IDEO.
Values
Here are a few adjectives that describe us.😀️Extra -
We’re known for “doin the most” in life but it’s because we really love everything we do.
We’re known for “doin the most” in life but it’s because we really love everything we do.
Attentive -
We’re genuinely interested when we engage, and know how to focus.
We’re genuinely interested when we engage, and know how to focus.
Astute -
”Jinkies!” We’re as discerning as Velma, and most likely to solve “the mystery”.
”Jinkies!” We’re as discerning as Velma, and most likely to solve “the mystery”.
Resourceful - Without a compass, we create viable pathways through ambiguous lands.
Prosperous -
If we were gardeners, you’d say we have a green thumb.
If we were gardeners, you’d say we have a green thumb.
Radiant -
We embody light to facilitate communal well being.
We embody light to facilitate communal well being.
Tactful -
We care and presume you do too, so we extend the benefit of the doubt should confusion ever arise.
We care and presume you do too, so we extend the benefit of the doubt should confusion ever arise.
Ingenious -
We often hear people blurt “huh.! I’ve never thought of that!!” in response to our ideas and exactness.
We often hear people blurt “huh.! I’ve never thought of that!!” in response to our ideas and exactness.
Forthright -
We don’t serve compliment sandwiches since they’ve got a bad aftertaste. We prefer the rarer side of things and dine on the truth.
We don’t serve compliment sandwiches since they’ve got a bad aftertaste. We prefer the rarer side of things and dine on the truth.
Original-
Our protagonist will
be
the archetype.
In-Kind Work
We want more people to experience good design. As such, each month we’ll take on in-kind or “pro bono“ heuristic evaluations (and maybe other stuff if we have the time). A huerisitic evaluation is a type of usability test or UX audit (basically we look for unintenionally broken conventions, and general challenges/unhelpful noise). This is our opportunity to give back, educate, spread our design approaches, make connections, and explore different needs.
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